Frequently Asked Questions

General Store FAQs


Is the deposit refundable?

The Deposits are non-refundable and will be used and deducted from your final check.

Is there any military or veteran discount?

Yes, we're glad to provide 10% off discount for military members and veterans.

Can I bring in food and drinks?

We only can accept food on weekdays when there is no big group. We cannot take food or catering service at weekends. All alcoholic beverages are prohibited in the store. For group party, please see our group party policy.

Can I bring my dog with me?

Yes, we are paws friendly, but please consult with us first in case there are other customers allergic to dogs.

What can I make with decoden cream?

You can make anything from phone cases to mirrors.

Can I bring my own phone cases and put charms on it? How much is it?

Yes, you can. It will be applied with 20% off.

Can I take it home the same day?

Yes, you can take it home the same day. We will dry it with a heat gun, but it will still take about 4-5 days to completed dry.


What is Pouring Art?

Pouring art, also known as acrylic pour painting or acrylic flow painting, is a painting method created by using acrylic paint to pour on a surface to create a flowing design. You can pour the acrylic on the bear statue or the canvas.

How many colors can I choose?

You can choose as many as you desire, but 2-4 colors come out the best in our opinion.

Can I take it home the same day?

For S, M, L size, we can pack it up for you. Please let it sit for 5-7 days when you got home.
XLarge cannot take home the same day, you need to pick it up 5-7 days.
All payments must be made before leaving.

How much and how long does it take to pour a bear?

It will take about 0.5 – 1 hour to finish a bear.

Mini (3’’) - $12
Small (7’’) - $38
Medium (9.5’’) - $58
Large (13.5’’) - $68
Extra Large (22’’) - $108


What is Tufting?

Tufting is an art form using yarn and fabric to create rugs. Tufting projects are typically completed in five steps: Tracing, tufting, gluing, backing, and complimentary trimming

What kind of designs can I make?

Technically, you can make anything you want; however, we recommend something easier with less details for first timers. Keep in mind that the larger the details, the easier it gets.

Do I need to bring my own design?

Recommended. If you don’t know what to make, we have a collection of designs where you can choose.

Can I take the rug home the same day?

Yes, you can take the rug home the same day as long as you finish the rug.

What if I could not finish the rug?

You can come back and finish with another appointment scheduled in advance, but no third time allowed for the same project. The continued session can only be rescheduled on weekdays. All payments must be made before you leave.

Is there a time limit for rug making?

No, there is not. Most customers take about 3 hours to finish a rug from beginning to the end.

How much and how long does it take to make a rug?

The prices are determined by the sizes of the frame, which will determine the size of the rug you could make. Time length depends on the size as well as the design itself. Below is an estimate of each size.

Small (17’’*17’’) – 2.5 hours - $78
Medium (20’’*24’’) - 3 hours - $108
Large (28’’*28’’) - 4 hours - $148
XLarge (40’’*36’’) - 5 hours - $208

Can I provide a design, and have you do it for me? And how much is it?

Custom rugs are available. Price depends on the size and the design. Please talk to our staff or email us at info@tutulandstudio.com

Do I need to make a reservation, do you accept walk-ins?

Yes, walk-ins are welcomed, however it is likely that we will be fully booked a week in advance. No walk-in tufting can taken at weekends. We highly recommend you check our website and book.

Is there an age limit for tufting rugs?

Kids under 10 years old cannot do tufting;
Kids above 10 years old can do tufting but must be with an adult accompanied.

How many people can work on one piece?

At most two people can work on one rug. We recommend one person for the small size rug.

Can I bring alcohol to the store?

Unfortunately, all alcoholic beverages are prohibited in the store.

Can I bring large party or hold group event?

Yes. Deposit must be made in front. Please call us at (617) 208-8525 or email us at info@tutulandstudio.com

Can I bring my dog with me?

Yes, we are paws friendly.

Is there any additional cost besides the listed price?

All listed prices are final.

How should I clean the rug?

Please avoid using water directly to wash it. We recommend using carpet scraper/blower to remove any dirt on the rug.

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